Problem and Cause Code Guide

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The Problem and Cause Code Guide is used as a resource in completing Service Requests and Complaint Records.

Article ID: 3693

The Problem and Cause Code Guide.pdf (P/N 19832) is a useful resource for creating Service Requests and Complaint Records. The guide contains Problem and Cause descriptions, remedies, and the Complaint Severity Category.

Correct usage of the Problem and Cause codes are included in the document. Contents are sorted by type of device.

Article Metadata

The following table provides management and control details about the current published version of this article.

Prepared By	Clint Rodenfels
Reviewed By	Clint Rodenfels
Process Owner	Nader Omar
Subject Matter Expert	Diane Clarke
Visibility	Internal - ACE
Revision Workflow	Standard
Archive Date
DAC	DAC1

Revision History

The following table summarizes changes for each published version of this article.

Date	Changes
5 March 2024	Add tags: CAT1, CAT 1, escalation. Update the attached guide to v23. Update format to the current standard. Minor revisions for clarity. (K00342)
13 November 2023	Updated the attachment to latest version. Minor revisions for clarity. Updated format to current standard. Added Process Owner, Subject Matter Expert, and DAC. Added summary.
17 June 2022	Initial publication. All new content.