How to Request a Resmed Help Center Account

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Instructions for how to request an account to access content in the Resmed Help Center.

Article ID: 4425

Access to most content in the Resmed Help Center requires a user account. Accounts are only available to Resmed employees and contingent staff who have a Resmed-issued email address. Request a Help Center user account (or changes to an existing account) as follows:

Go to myITServices

NOTE: Alternatively, you can call the Resmed Help Desk at 877-907-9401.
Click the Catalog option in the menu bar
Search for Resmed Help Center and click the option that appears in the results list
Click your name in the Request for field, enter the name of the person who requires the account, and select them from the list of names
From the Access Request Type field, select either Provide access or Remove access (as appropriate)
From the What content do you need access to? field, select the appropriate access group(s) from the list. Groups control what content the user can view and align with team roles.
Click the Submit request button

Once access is provided, the user can log in through Okta by selecting the Resmed Help Center tile:

Article Metadata

The following table provides management and control details about the current published version of this article.

Prepared By	Clint Rodenfels
Reviewed By	Clint Rodenfels
Process Owner	Clint Rodenfels
Subject Matter Expert	Clint Rodenfels
Visibility	Internal
Revision Workflow	Standard
Archive Date	N/A
DAC	DAC1

Revision History

The following table summarizes changes for each published version of this article.

Date	Changes
9 June 2025	Revise to align with Resmed brand guidelines (article text). (K01992)
8 January 2025	Updated Help Desk number. (K01490)
5 November 2024	Removed "NOTE: Adding someone to the CXE-ACE-Leadership group requires their supervisor's approval. The supervisor is notified when the ticket is submitted." as this step is obsolete.
12 August 2024	Add note about Leadership group approval requirement. (K00843)
5 February 2024	Add tag "help.resmed.com". (K00177)
21 September 2023	Complete revision to document new request process in IT Catalog.
10 May 2023	Initial publication. All new content.