The ResMed ReSupply + VGM integration allows you to confirm supply requests in the platform and have the items automatically shipped to the patient via VGM Fulfillment.
About the ResMed ReSupply + VGM integration
Before you enable the ResMed ReSupply + VGM integration, you will need to set up a service agreement with VGM fulfillment. This is done outside of ResMed ReSupply, but we can help put you in touch with a VGM Fulfillment representative.
If you have any questions or decide to move forward, contact your ResMed ReSupply representative or Solutions Operations Specialist.
Enable the integration
To enable the integration:
- Obtain your VGM contract number.
- From the Administration tab, click Organization details.
- Click Edit.
- Under Organization fulfillment partners, select VGM.
- Enter contract number.
- Click Save.
Confirm a supply request using the integration
The integration has no effect on the process of confirming a supply request. The only difference is the statuses used by the platform once the supply request has been confirmed.
ResMed ReSupply + VGM integration supply request statuses
These statuses are available if your account has the integration enabled.
|Sent to fulfillment partner||Confirms you have sent the supply request to the fulfillment partner for processing.|
|Vendor hold||Appears when the fulfillment partner provider places a hold on the supply request.|
|Late||Appears when ResMed ReSupply hasn't received confirmation from the fulfillment partner that the supply request was fulfilled within 14 days.|
|Auto-canceled||Appears if the fulfillment partner hasn't labeled the resupply request as shipped within 45 days of receiving the request.|