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ResMed Help Center

Handling Deceased Patients

There may be times when you are notified that a patient has passed away. These are the steps to take if you receive one of these calls or e-mails.


  1. Navigate to the Tasks tab of the patient's account in ResMedReSupply and and click on the Inactivate Patient button. Choose Deceased as the reason for deactivation.


  1. Add a patient note advising that the patient has been reported as deceased.
  1. Create a case in Salesforce choosing the Support Category of Opt-Out and Support Sub-Category of Deceased. 


  1. Send an e-mail to the HME using the Deceased Patient template.
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