Skip to main content

 

ResMed Help Center

ReSupply 1.0 Help Guide

This article will act as a reference for how to perform day-to-day tasks in Resupply 1.0

What is the URL for the patient to log-in to for their portal?

How do I update a patient's demographic/insurance information?

What if a patient wants to stop being contacted (opt out)?

How can I create a new patient in ReSupply 1.0?

Don't see what you're looking for? Try clicking on All Questions to see a full list of topics in this article.

What is the URL for the patient to log-in to for their portal? https://myresmedresupply.com/ (back to top)
What is the phone number for ReSupply 1.0? 888-333-1456 (back to top)
What is Faith's phone number?  877-559-1620 (back to top)
What are our hours of operation? 

Eastern - 9am - 8pm

Central - 8am - 7pm

Mountain - 7am - 6pm

Pacific - 6am - 5pm

What do I do if a patient wants to cancel a supply request?
  1. Advise the patient that we will attempt to cancel the request, but advise that we cannot guarantee it
  2. Send an email/set a callback task for the HME using the Cancel Current Order template found in Salesforce or here. (back to top)
How do I check the status of a patient's supply request? Send an email/set a callback task for the HME using the Order Status Request template found in Salesforce or here. (back to top)
How do I submit a new machine request? Send an email/set a callback task for the HME using the New Machine Request template found in Salesforce or here. (back to top)
What do I do if a patient wants to change the kind of mask they have?

After submitting a supply request that includes a mask, send an email/set a callback task for the HME using the Mask Change Request template found in Salesforce or here. (back to top)

What do I do if a patient says they received an incorrect item? Send an email/set a callback task for the HME using the Received Wrong Item template found in Salesforce or here. (back to top)
How do I update a patient's demographic/insurance information?
  1. To update a patient's demographic information, go to the Demographic tab of their ReSupply account.
  2. To update a patient's insurance information, go to the Insurance tab of their ReSupply account. (back to top)
What do I do if a patient says they are having an issue with their machine? Send an email/set a callback task for the HME using the Equipment Concern template found in Salesforce or here. (back to top)
What if a patient wants to stop being contacted (opt out)?
  1. Go to the Tasks tab of the patient's account and click on the Inactivate Patient button. Choose Do Not Contact from the dropdown.
  2. Click on Add Other Task and type in the reason why the patient is inactivating. (back to top)
How can I reset a patient's portal password?
  1. Look at the patient's Demographics tab and double check to make sure the correct email address is listed. Correct it as appropriate
  2. Click on the Send Password Reset Email button to send the reset to the patient. For additional information, click here. (back to top)
How can I create a new patient in ReSupply 1.0? For instructions on how to add a new patient, see this article. (back to top)
  • Was this article helpful?