Invalid (Bad) Number
Document ID 938
This article will provide guidance for situations when you are speaking with a caller who advises they are NOT the patient in question.
Secondary Phone Number on Patient Account
If there is a secondary phone number listed on the patient's account, remove the incorrect phone number from the patient's account and copy/paste the secondary phone number into the field for the primary phone number. Create a Customer message work item to inform the HME of the change in contact information for the patient.
- Bad Number
- Patient has updated their demographic information and the phone number we currently show is incorrect. Please contact patient using an alternate method and update the information in your files, as well as ResMed ReSupply. Thank you.
Email Address on Patient Account
If there is an e-mail listed on the patient's account AND there is no secondary number listed,
Change the patient's contact method to Email and create a Customer message work item.
- Bad Number
- Patient has updated their demographic information and the phone number we currently show is incorrect. Please contact patient using an alternate method and update the information in your files, as well as ResMed ReSupply. Thank you.
No Alternate Method of Contact on Patient Account
If there is no alternate method of contact listed on the patient's account, change the patient to Do Not Contact and create a Customer message work item.
- Bad Number
- Patient has updated their demographic information and the phone number we currently show is incorrect. Please contact patient using an alternate method and update the information in your files, as well as ResMed ReSupply and turn notifications back on. Thank you.
Click here to submit any feedback or suggestions.