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ResMed Help Center

Handling Patient Emails (ReSupply 2.0)

This article will provide a brief summary of how do document email interactions for ReSupply 2.0 patients.

If the message requires action by the HME If the message does not require action by the HME
  1. Create a note on the patient's account, summarizing the email (including the time stamp of when the email was sent).
  2. Create the necessary work item for the HME, using the templates found here as needed.
  1. Work the email as required.
  2. Create a note on the patient's account summarizing the email (including the time stamp the email was sent), along with what you did to resolve the patient's concern.

As always, remember that you will need to create a case in Salesforce.

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