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ResMed Help Center

Navigating a Patient's Online Profile

The purpose of this article is to provide an example of what patients see when they log in to their online profile.

If patient is on an active outreach  

After logging in, the patient will be presented with the option to begin the questionnaire. The patient can navigate away from this by clicking on the links at the top of the page.

If the patient clicks on the Start questionnaire button, the wellness check will start and the patient can continue the same way we would by following the questionnaire in ReSupply.

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If patient is not on an active outreach  
After logging in, patients will be presented with the following three options: clipboard_e553a4e84d022aa56146a02122562e4f3.png
  1. Clicking on Request new supplies will allow patients to request new supplies. Patient can also 
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  1. After selecting the items they want to request, patients can click on Next to confirm their requested items and their address. Patients cannot change their address at this point. They would need to update their profile prior to confirming their order. If a patient has reached this screen and needs to change their address, they can click on the Home link at the top of the page. After clicking on Confirm, the patient’s order will be submitted.
  1. Clicking on Contact us to request other supplies the patient will be presented with a screen where they can send us a message with a special request
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  1. Clicking on Review my profile allows a patient to review their demographic, insurance, and HME information. Patients can also update their outreach preferences under the My Notifications section of this screen. Each section can be edited by clicking on the Edit button underneath each section, making the necessary changes, then clicking on Save.

 

 

Top Menu  

The links at the top of the profile have the following functions:

Home - this will bring the patient back to the main page, which will either have the button to launch the questionnaire or the three buttons described above

 

Supply requests - this will allow patients to review their previous supply requests (as shown to the right). By clicking on the supply request number, patients will be able to review what items were requested

 

Messages - patients can send us messages using this section of their profile

 

If a patient hovers over their name in the upper right-hand corner, they will be shown the following menu:

  • My profile takes the patient to the Review my profile section
  • Contact us brings the patient to the Messages section 

 

 

 

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