myAir Patient Care Tips

Provides helpful tips for addressing concerns that patients may have using MyAir.

Article ID: 1271

What is the URL for MyAir?	https://myair.resmed.com/
What is the contact number for MyAir support?	800-424-0737 (Option #)
What if a patient can't log-in to their MyAir account?	Get the patient to double check their username/password to make sure they are using the correct one. (The username will be the e-mail address the patient used to set-up their MyAir account) If the patient's believes their password is correct, provide these steps to the patient to reset it: In the myAir Sign in area, click Forgot your password? On the Forgot password window: Enter your email address. Click Send. myAir will send you an email message. Within the myAir email message, click the reset link. On the Reset password window: If you registered your account in Europe, enter the serial number and device number of your machine. Enter a new password. Enter the new password again. Click Save. If these steps do not resolve the patient's password issue, provide the number listed above.

For any additional questions and concerns, visit the MyAir support page.

Article Metadata

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Revision History

The following table summarizes changes for each published version of this article.

Date	Changes
29 August 2023	Changed title to reflect Patient Care scope. Updated initial publication date. Revised table format. Removed table of contents. Updated Process Owner and SME.
1 August 2023	Added article format control blocks, Article Metadata, and Revision History. Fixed link to myAir support page. Moved article to Patient Care category.
24 January 2019	Initial publication. All new content.