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RingCentral Phone Status Codes

Lists of phone status codes for use in RingCentral.

Article ID: 1000

There are several statuses that you may have to put yourself in throughout the course of your work day. In order to change your status, click on the dropdown and select the status you want to be in. Use the following guidelines to help you pick the correct status:

CSR Phone Statuses

The following statuses are acceptable to be used for both ReSupply and Patient Care. All statuses outside your normal daily statuses MUST be pre-approved by a Team Lead, Supervisor or higher authority. 

Team Lead Phone Statuses

These statuses are ONLY to be used by a Team Lead or a CSR taking patient escalations. ALL theses statuses require notification to a Supervisor when utilizing. 

Unauthorized Phone Statuses

Do NOT use the following statuses unless you have explicit permission from a Supervisor or higher authority. 

  • Do Not Disturb
  • Email - Credit Approvals
  • Email - Daily Outlook Clean Up
  • HME Follow-Up
  • Meeting - Canada
  • Meeting - Corporate
  • Meeting - CVS
  • Meeting - ROS
  • Meeting - RSVP
  • Per-Call Work 
  • Project – 3G to 4G
  • Project – Call Audit 
  • Project – Canada
  • Project – Corporate
  • Project – CVS Project – Field Install Case 
  • Project – RSVP 
  • Project – SR fails 
  • Project – White Glove

 

 

Article Metadata
The following table provides management and control details about the current published version of this article.
 

Prepared By

Clint Rodenfels

Reviewed By

Clint Rodenfels

Process Owner

Nader Omar

Subject Matter Expert

Diane Clarke

Visibility

Internal - ACE

Revision Workflow

Standard

Archive Date

 

DAC

DAC1

 

Revision History
The following table summarizes changes for each published version of this article.
 

Date

Changes

6 March 2024

Rename article: RingCentral Phone Status Codes. Add tags: Ring Central , phone status. Add Summary. Update format to the current standard. Minor revisions for clarity. (K00346)

19 October 2018

Initial publication. All new content.

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