Use location name in patient communications
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By default, automated communications with patients (IVR, SMS, Email) use the organization name when they reference your business. In situations where the individual location name should be used instead, complete the following steps:
- From the Administration menu, select Locations.
- Click the location name.
- Click Edit.
- In the Supply request options section, select Use location name.
- (Optional) Complete the Pronunciation of location name field to ensure the virtual client services agent (Faith) pronounces it correctly. For example, for the correct pronunciation of "ResMed", you must enter "Rezmed" instead of "ResMed".
- (Optional) If SMS messages are enabled at the organization level, enter a short name in the Short version of the location name field.