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ResMed Help Center

Understand IVR outreach

The Interactive Voice Response (IVR) system offers a low touch, cost-effective approach to targeted patient outreach.

How does IVR outreach work?

When a patient may be eligible for CPAP supplies, our IVR will contact them to: 

  • Assess how they are doing with therapy
  • Inquire the need for new CPAP supplies
  • Capture any updates to a patient's insurance or address information

The system uses intelligent call routing to gather information from your patients, allowing for a richer experience and faster call resolution.

How often does the system contact a patient?

The system contacts a patient once a week for up to five weeks (unless the patient responds and completes the questionnaire).

Note: ResMed ReSupply uses information, such as payor, call schedule, notification preferences and last supplied date to determine the date and time it schedules a patient for active outreach.

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