The Interactive Voice Response (IVR) system offers a low touch, cost-effective approach to targeted patient outreach.
How does IVR outreach work?
When a patient may be eligible for CPAP supplies, our IVR will contact them to:
- Assess how they are doing with therapy
- Inquire the need for new CPAP supplies
- Capture any updates to a patient's insurance or address information
The system uses intelligent call routing to gather information from your patients, allowing for a richer experience and faster call resolution.
How often does the system contact a patient?
The system contacts a patient once a week for up to five weeks (unless the patient responds and completes the questionnaire).
Note: ResMed ReSupply uses information, such as payor, call schedule, notification preferences and last supplied date to determine the date and time it schedules a patient for active outreach.