Skip to main content
ResMed Help Center

Phone number

Description

Patient’s preferred phone number for outreach. 

In situations where the phone number or email address are invalid, the entire row will be rejected.

Requirement status

Required for patients without an email address on file.  

Gather multiple outreach modalities for your patients to increase your supply request percentage. 
Field restrictions 100 character limit
Formats accepted
  • xxx-xxx-xxxx
  • xxxxxxxxxx
  • (xxx)xxx-xxxx
How the information is used once imported

If a phone number is listed in primary Phone number field, the IVR (Interactive Voice Response) outreach will be enabled for the patient. The optional SMS (Text message) and Live call transfer options can also be enabled, if desired.

  • Was this article helpful?