Skip to main content
ResMed Help Center

Review timeline entries

imageYou can use the timeline in ResMed ReSupply to understand all the activity associated with a patient record. This article focuses on details in the timeline and how you can filter it based on your inquiry. Entries in the timeline are sorted into four sections:

  • Date performed: Lists the time and date the action occurred.
  • Category: Shows where the action was performed (see the table below for more information).
  • Action performed: Shows the action performed.
  • Details: Lists the exact actions or changes made during this timeline entry.







* Patient identities and data are fictional.

See the table below for a detailed list of timeline category types.


Category type

Category details

ResMed ReSupply

Actions performed by the patient while they're logged in to the self-serve online service (patient portal).

Patient profile

Changes to a patient's contact details, patient ID, time zone or other personal details.


Changes to a patient's insurance details.

Call schedule

Attempts to contact the patient: emails sent and replied, phone calls, text messages and completed questionnaires.


Changes to the patient's supply types, quantities and last supplied date.

Supply request

New or updated supply requests and links to the requests.


New or updated documents associated with a patient profile that includes a link to the document.


New or updated notes associated with a patient profile that includes a link to the notes.

Work item

New or updated work items associated with a patient profile. Includes who or what created the work item and a link to the action taken.

Why filter the timeline?

You may want to filter the timeline to see:

  • who performed the action or how the patient chose to file a supply request
  • events that occurred during a specific timeframe using the From and To date fields
  • only a specific type of category, such as supply requests or notes.

Access the patient's timeline

  1. On the Dashboard, from the Patients menu, select All patients.
  2. Under the Name column, select the relevant patient.
  3. From the Action menu, select Timeline.

Filter the timeline

  1. From the patient's Timeline tab, click Show only.
  2. From the Category, Action performed and Performed by lists, select the required values.

Note: See the section list at the start of the article for more information about these lists.

  1. In the From and To date fields, enter the required date.
  2. To reset the filter to the default values, click Reset.



  • Was this article helpful?