Skip to main content

 

ResMed Help Center

Icons

Contact method icons

Icon

Description       

image

Do not contact

The patient does not want to be contacted.

image

Email

The patient receives resupply notifications via email.

image

Automated call

The patient receives resupply notifications via an automated call from an interactive voice response (IVR) system .

image

Text message (SMS)

The patient receives resupply notifications via text message (SMS) (patient opt-in required).

clipboard_ea112f91e137464223b94cae58ede0a07.png

Live call transfer

The patient receives resupply notifications via a telephone call from an IVR system that transfers the patient to a client services representative (CSR).

 

image

Email and automated call

The patient receives resupply notifications via email and automated calls from an IVR system.

image

Email, automated call and text message (SMS)

The patient receives resupply notifications via email, text message (SMS) and automated calls from an IVR system.

image

Email and live call transfer

The patient receives resupply notifications via email and telephone calls from an IVR system that transfers the patient to a client services representative (CSR).

image

Email, live call transfer and text message (SMS)

The patient receives resupply notifications via email, text message (SMS) and telephone calls from an IVR system that transfers the patient to a CSR.

 

Patient status icons

Icon

Description       

image

Call schedule started

The outreach period (call schedule) for this patient has started.

image

Resupply notifications disabled

The patient is currently not receiving resupply notifications.

image

Document expiry

The patient’s document(s) expired.

image

Flagged

The number of flagged notes in the patient’s profile.

image

Incomplete profile

The patient is missing contact information. The system cannot send resupply notifications without this information.

Miscellaneous icons

Icon

Description       

image

Removable category

The document category can be deleted from the list of document categories.

Closeable supply request

The supply request can be closed and removed from the All supply requests page.

Deletable supply item

The supply item can be deleted from the Supplies tab.

image

Flagged notes

The number of flagged notes in the patient’s profile.

image

Change in payor details

The patient has an open "patient payor update" work item. Update the patient's payor details and then close the work item before you confirm their supply request.

image

Additional supplies

The patient requested additional supplies for their supply request.

  • Was this article helpful?