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ResMed Help Center

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Contact method icons

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Description       

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Do not contact

The patient does not want to be contacted.

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Email

The patient receives resupply notifications via email.

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Automated call

The patient receives resupply notifications via an automated call from an interactive voice responses system (IVR).

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Text message (SMS)

The patient receives resupply notifications via text message (SMS) (patient opt-in required).

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Live call

The patient receives resupply notifications via a telephone call from an interactive voice response system which transfers the patient to a client services representative (CSR).

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Email and automated call

The patient receives resupply notifications via email and automated calls from an interactive voice response system (IVR).

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Email, automated call and text message (SMS)

The patient receives resupply notifications via email, text message (SMS) and automated calls from an interactive voice response system (IVR).

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Email and live call

The patient receives resupply notifications via email and telephone calls from an interactive voice response system which transfers the patient to a client services representative (CSR).

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Email, live call and text message (SMS)

The patient receives resupply notifications via email, text message (SMS) and telephone calls from an interactive voice response system which transfers the patient to a client services representative (CSR).

 

Patient status icons

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Description       

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Call schedule started

The outreach period (call schedule) for this patient has started.

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Resupply notifications disabled

This patient is no longer receiving resupply notifications but they are still on a call schedule.

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Document expiry

The patient’s document(s) expired.

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Flagged

The number of flagged notes in the patient’s profile.

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Incomplete profile

The patient is missing important information such as notification type, insurance and supplies. Resupply notifications cannot be sent without this information.

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Locked

The patient’s account cannot be accessed, because another user is editing the profile.

Miscellaneous icons

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Description       

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Removable category

The document category can be deleted from the list of document categories.

Closeable supply request

The supply request can be closed and removed from the All supply requests page.

Delete supply item

The supply item can be deleted from the Supplies tab.

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Flagged notes

The number of flagged notes in the patient’s profile.

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Change in payor details

The patient has an open "patient payor update" work item. Update the patient's payor details and then close the work item before you confirm their supply request.

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Additional supplies

The patient requested additional supplies for their supply request.

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