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Auto-Inactivation Feature

Describes the Auto-Inactivation feature, how to enable the feature, and how to use the feature in conjunction with ReVive.

Article ID: 5729

Role required: Organization administrator

The Auto-Inactivation feature schedules a timeframe for inactivating non-ordering patients between 12 and 24 months, based on the date of the patient's last supplied item. The Auto-Inactivation feature can also be used in conjunction with the ReVive feature, leveraging the Auto-Inactivation feature to inactivate patients who were sent a ReVive letter but have not responded. The inactivation can be scheduled for 3 to 12 months after the patient is sent the ReVive letter. 

By default, the Auto-Inactivation feature is turned off. There is no additional cost to use this feature.

When enabled, the dashboard will show an additional category in the Upcoming activity (Next 14 days) section labeled Patients to be inactivated. Click Patients to be inactivated to monitor and review the list of patients and action their accounts.

ReVive Feature.png

Enable Auto-Inactivation Feature 

To enable the Auto-Inactivaton feature, proceed as follows:

  1. Login to ResMed ReSupply at https://resupply.resmed.com/Account/Login

  2. Click the Administration button in the top right-hand toolbar

  3. Select Organization details from the drop-down menu 

  4. Scroll to the bottom of the page and click the Edit button 

  5. In the Auto-Inactivate section, select the radio button next to <value> month(s) after patient last requested supplies

clipboard_ee516fc1b59955d9361f7d393e263bbb9.png

  1. Choose the appropriate number of months from the drop-down menu 

  2. Click the Save button

Enable the Auto-Inactivation Feature and Revive Feature

To enable the Auto-Inactivaton feature in conjunction with the Revive Feature, proceed as follows:

NOTE: The ReVive Feature must be enabled. To enable this feature, please reach out to your Solutions Operations Specialist.

  1. Login to ResMed ReSupply at https://resupply.resmed.com/Account/Login

  2. Click the Administration button in the top right-hand toolbar

  3. Select Organization details from the drop-down menu 

  4. Scroll to the bottom of the page and click the Edit button 

  5. In the Auto-Inactivate section, select the radio button next to <value> month(s) after patient was sent a ReVive letter and has not requested supplies

clipboard_ec5783ab304424f647d6a7f62fdc2b1fa.png

  1. Choose the appropriate number of months from the drop-down menu 

  2. Click the Save button 

 

Revision History
The following table summarizes changes for each published version of this article.
 

Date

Changes

15 February 2024

Initial publication. All new content. (K00027)

 

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