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Enable Automatic Insurance Verification

Process for enabling the Automatic Insurance Verification feature.

Article ID: 832

Role required: Resupply user, Organization administrator

Automatic Insurance Verification is a feature that checks a patient's insurance automatically when a supply request is submitted. Insurance verification only confirms if the patient has valid insurance; it does not check eligibility for specific supply items. You're billed $0.25 for each individual insurance verification (you can see this on your monthly invoice). Verification may take up to 24 hours.

Enable the Automatic Insurance Verification feature as follows:

  1. Hover over the Administration tab

  2. Select Organization details from the drop-down menu 

  3. Scroll down to the bottom of the page

  4. Click the Edit button  

  5. In the Supply Requests section, select the Automatic Insurance Verification check box.

  6. Click Save.

If the feature is not enabled for the account, any ReSupply users on your account are able to use it on a case-by-case basis as follows:

  1. Click on the patient's name 

  2. Select Patient Details from the drop-down menu 

  3. Scroll to the Payor Details section

  4. Click the Verify Insurance button 


See below for sample insurance verification reports for patients with valid coverage, invalid coverage, and coverage not found: 

If you have any questions, please contact your Solutions Operations Specialist.


Revision History
The following table summarizes changes for each published version of this article.



15 February 2024

Initial publication. All new content. (K00112)

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