Enable Automatic Insurance Verification
Article ID: 832
Role required: Resupply user, Organization administrator
Automatic Insurance Verification is a feature that checks a patient's insurance automatically when a supply request is submitted. Insurance verification only confirms if the patient has valid insurance; it does not check eligibility for specific supply items. You're billed $0.25 for each individual insurance verification (you can see this on your monthly invoice). Verification may take up to 24 hours.
Enable the Automatic Insurance Verification feature as follows:
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Hover over the Administration tab
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Select Organization details from the drop-down menu
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Scroll down to the bottom of the page
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Click the Edit button
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In the Supply Requests section, select the Automatic Insurance Verification check box.
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Click Save.
If the feature is not enabled for the account, any ReSupply users on your account are able to use it on a case-by-case basis as follows:
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Click on the patient's name
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Select Patient Details from the drop-down menu
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Scroll to the Payor Details section
- Click the Verify Insurance button
See below for sample insurance verification reports for patients with valid coverage, invalid coverage, and coverage not found:
If you have any questions, please contact your Solutions Operations Specialist.
- Revision History
- The following table summarizes changes for each published version of this article.
Date
Changes
15 February 2024
Initial publication. All new content. (K00112)