Article ID: 832
Role required: Resupply user, Organization administrator
Automatic Insurance Verification is a feature that checks a patient's insurance automatically when a supply request is submitted. Insurance verification only confirms if the patient has valid insurance; it does not check eligibility for specific supply items. You're billed $0.25 for each individual insurance verification (you can see this on your monthly invoice). Verification may take up to 24 hours.
Enable the Automatic Insurance Verification feature as follows:
Hover over the Administration tab
Select Organization details from the drop-down menu
Scroll down to the bottom of the page
Click the Edit button
In the Supply Requests section, select the Automatic Insurance Verification check box.
If the feature is not enabled for the account, any ReSupply users on your account are able to use it on a case-by-case basis as follows:
Click on the patient's name
Select Patient Details from the drop-down menu
Scroll to the Payor Details section
- Click the Verify Insurance button
See below for sample insurance verification reports for patients with valid coverage, invalid coverage, and coverage not found:
If you have any questions, please contact your Solutions Operations Specialist.
- Revision History
- The following table summarizes changes for each published version of this article.
15 February 2024
Initial publication. All new content. (K00112)