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ResMed Help Center

Understanding Supply Requests

Describes Supply requests, how they are created, and the importance of generic HCPCs.

Article ID: 2910

Role required: Resupply user, Organization administrator

What is a supply request?

When a patient responds to outreach and indicates they want to request supplies, the ReSupply system creates a supply request based on the patient's supply history and eligibility. You can use the information in the supply request to fulfill an order for eligible supplies in your system. 

How are supply requests created?

Supply requests can be created in one of two ways:

  • During outreach: Automated call (IVR), Email (Patient portal), In-person

  • Outside of outreach: AdHoc, Live call transfer, Patient portal

Supply requests created by the system populate automatically when eligible patients request supplies through the Interactive Voice Response (IVR) system or Patient portal.

As a ReSupply user, you can also manually create a supply request. For more details, see Create a Supply Request (ID: 474). 

Generic items in a supply request

You may see one or more of the following HCPCS codes when working a supply request:

  • AAAAA — Generic mask

  • BBBBB — Generic cushion

  • CCCCC — Generic air tubing

  • DDDDD — Generic headgear

  • EEEEE — Generic filters

The system applies these generic items to a supply request under two circumstances:

  • When supply details are not available for a newly compliant, AirView integrated patient.

  • When you import a patient into ResMed ReSupply through the patient order and import process, and they don't have a mask, cushion, headgear, disposable filters, and/or air tubing listed as part of the import.

Before you confirm a supply request, you must correct HCPCS codes and Prod IDs as needed.

If you have any questions, please contact your Solutions Operations Specialist.


Revision History
The following table summarizes changes for each published version of this article.



20 February 2024

Initial publication. All new content. (K00157)

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