Update a supply request's status
Role required: Resupply user
Several statuses are available when you process a supply request.
Supply request statuses
| Status | Description |
|---|---|
| Pending | The supply request can be reviewed and processed. |
| Confirmed | The system's supply request details have been confirmed so supplies can ship to the patient. |
| On Hold |
Some supply requests need to be reviewed for several reasons:
|
| Shipped | Set a supply request status to shipped after you have confirmed that supplies have been shipped or delivered to the patient. |
| Assumed shipped | If you don't mark a confirmed supply request as shipped, the system assigns an Assumed shipped status. |
| Closed | Mark a supply request as Closed to remove it from the All supply requests page. |
| Canceled | The supply request is no longer valid or the patient cancels the supply order. |
Fulfillment partner integration statuses
These statuses are available (in addition to the statuses above) if your account has the fulfillment partner integration enabled and are unable to be edited manually.
| Status | Description |
|---|---|
| Sent to fulfillment partner | Confirms you have sent the supply request to the fulfillment partner for processing. |
| Vendor hold | Appears when the fulfillment partner provider places a hold on the supply request. |
| Late | Appears when ResMed ReSupply hasn't received confirmation from the fulfillment partner that the supply request was fulfilled within 14 days. |
| Auto-canceled | Appears if the fulfillment partner hasn't labeled the resupply request as shipped within 60 days of receiving the request. |
Update the supply request status
- From the Supply requests page, find the supply request to update.
- In the Supply request number column, click the supply request number.
- From Status list, select the appropriate status. Select an on-hold reason if it applies.
- Click Save.
Note: A reason is not required for the supply request to be processed.
Tip: The All supply requests export now includes the reasons, if they are added to a supply request.