Skip to main content
ResMed Help Center

Update a supply request's status

Role required: Resupply user

Several statuses are available when you process a supply request.

Supply request statuses

Status Description
Pending The supply request can be reviewed and processed. 
Confirmed The system's supply request details have been confirmed so supplies can ship to the patient. 
On Hold

Some supply requests need to be reviewed for several reasons:

  • Authorization required
  • Compliance issue
  • Follow-up required
  • Insurance issue/update
  • Not yet eligible
  • Payment issue/due
  • Prescription required
  • Recall
  • Supply verification
Shipped Set a supply request status to shipped after you have confirmed that supplies have been shipped or delivered to the patient. 
Assumed shipped If you don't mark a confirmed supply request as shipped, the system assigns an Assumed shipped status. 
Closed Mark a supply request as Closed to remove it from the All supply requests page. 
Canceled The supply request is no longer valid or the patient cancels the supply order.


Fulfillment partner integration statuses

These statuses are available (in addition to the statuses above) if your account has the fulfillment partner integration enabled and are unable to be edited manually.

Status Description
Sent to fulfillment partner Confirms you have sent the supply request to the fulfillment partner for processing. 
Vendor hold Appears when the fulfillment partner provider places a hold on the supply request.
Late Appears when ResMed ReSupply hasn't received confirmation from the fulfillment partner that the supply request was fulfilled within 14 days.
Auto-canceled Appears if the fulfillment partner hasn't labeled the resupply request as shipped within 60 days of receiving the request. 


Update the supply request status

  1. From the Supply requests page, find the supply request to update.
  2. In the Supply request number column, click the supply request number.
  3. From Status list, select the appropriate status. Select an on-hold reason if it applies.
  4. Click Save.


Note: A reason is not required for the supply request to be processed.

Tip: The All supply requests export now includes the reasons, if they are added to a supply request.


  • Was this article helpful?