Role required: Resupply user
There are different statuses available when you process a supply request.
Supply request statuses
|Pending||The supply request is ready for review and processing.|
|Confirmed||Use this status after you confirm the supply request details in your system and decide to send supplies to the patient.|
|On Hold||Use this status to keep track of supply requests that need additional follow-up. For example, waiting on insurance verification or prescription renewal.|
|Shipped||Set a supply request status to shipped after receiving confirmation that supplies have been shipped or delivered to the patient.|
|Assumed shipped||If you don't mark a confirmed supply request as shipped, the system assigns the Assumed shipped status.|
|Closed||When you mark a supply request as Closed, it's removed from the All supply requests page.|
|Canceled||Use this status when the supply request is no longer valid or the patient does not want to receive supplies.|
Fulfillment partner integration statuses
These statuses are available (in addition to the statuses above) if your account has the fulfillment partner integration enabled.
|Sent to fulfillment partner||Confirms you have sent the supply request to the fulfillment partner for processing.|
|Vendor hold||Appears when the fulfillment partner provider places a hold on the supply request.|
|Late||Appears when ResMed ReSupply hasn't received confirmation from the fulfillment partner that the supply request was fulfilled within 14 days.|
|Auto-canceled||Appears if the fulfillment partner hasn't labeled the resupply request as shipped within 45 days of receiving the request.|
Update the status of a supply request
- From the Supply requests page, find the supply request you want to update.
- In the Supply request number column, click the supply request number.
- From the header section, select the appropriate status.
- Click Save.