Role required: Resupply user
Several statuses are available when you process a supply request.
Supply request statuses
|Pending||The supply request can be reviewed and processed.|
|Confirmed||The system's supply request details have been confirmed so supplies can ship to the patient.|
Some supply requests need to be reviewed for several reasons:
|Shipped||Set a supply request status to shipped after you have confirmed that supplies have been shipped or delivered to the patient.|
|Assumed shipped||If you don't mark a confirmed supply request as shipped, the system assigns an Assumed shipped status.|
|Closed||Mark a supply request as Closed to remove it from the All supply requests page.|
|Canceled||The supply request is no longer valid or the patient cancels the supply order.|
Fulfillment partner integration statuses
These statuses are available (in addition to the statuses above) if your account has the fulfillment partner integration enabled and are unable to be edited manually.
|Sent to fulfillment partner||Confirms you have sent the supply request to the fulfillment partner for processing.|
|Vendor hold||Appears when the fulfillment partner provider places a hold on the supply request.|
|Late||Appears when ResMed ReSupply hasn't received confirmation from the fulfillment partner that the supply request was fulfilled within 14 days.|
|Auto-canceled||Appears if the fulfillment partner hasn't labeled the resupply request as shipped within 60 days of receiving the request.|
Update the supply request status
- From the Supply requests page, find the supply request to update.
- In the Supply request number column, click the supply request number.
- From Status list, select the appropriate status. Select an on-hold reason if it applies.
- Click Save.
Note: A reason is not required for the supply request to be processed.
Tip: The All supply requests export now includes the reasons, if they are added to a supply request.