The Days until assumed shipped feature allows ResMed ReSupply™ to automatically change the status of a supply request from Confirmed to Assumed shipped after a set number of days. This ensures that the patient does not miss out on the eligibility cycle. By default, the system assumes that a supply request is shipped seven days after the request is confirmed.
If you do not update the status of a supply request to Shipped, the status stays as Assumed shipped.
Note: To determine when to contact a patient for new supplies, ResMed ReSupply references the last shipped date (assumed or actual).
Can the number of days until a supply request is assumed shipped be changed?
Yes, an Administrator can change this at the organization level. This setting applies to all locations.
To update Days until assumed shipped:
- From the Administration menu, select Organization details.
- Click Edit.
- In the Supply requests section, use the arrows to adjust the number of days.
- Click Save.