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ResMed Help Center

Days until assumed shipped

The Days until assumed shipped feature allows ResMed ReSupply to automatically change the status of a supply request from Confirmed to Assumed shipped after a set number of days. This ensures that the patient does not miss out on the eligibility cycle. By default, the system assumes that a supply request is shipped seven days after the request is confirmed.

If you do not update the status of a supply request to Shipped, the status stays as Assumed shipped.

Note: To determine when to contact a patient for new supplies, ResMed ReSupply references the last shipped date (assumed or actual).

Can the number of days until a supply request is assumed shipped be changed?

Yes, an Administrator can change this at the organization level. This setting applies to all locations.

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Step-by-step instructions

To update Days until assumed shipped:

  1. From the Administration menu, select Organization details.
  2. Click Edit.
  3. In the Supply requests section, use the arrows to adjust the number of days.
  4. Click Save.
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