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ResMed Help Center

Solve rejected import records

Role required: Organization administrator

In some cases, the system rejects patient records included in your import file. To review the rejected patient records:

  1. From the Administration menu, click patient and order import.
  2. In the file name column, click the relevant import file.
  3. At the bottom of the page, click Download rejected records.

Reasons for rejection

The report downloads and opens in Microsoft® Excel for you to review. The rejected reason for each record is located in the last column of the file. Each record falls under one of the following reasons:

Rejection reason Description
Patient {patient id}, line number {row numbers} already exists in ResMed ReSupply. Indicates that the patient record already exists and the record in question is a duplicate. 
(Patient ID) is required. It cannot exceed 50 characters and cannot contain malicious characters. The Patient ID field is either blank, contains 51 or more characters or contains special characters that were not recognized.
(Last name) is required. It cannot exceed 100 characters and cannot contain malicious characters. The Last Name field is either blank, contains 101 or more characters or contains special characters that were not recognized.
(First name) is required. It cannot exceed 100 characters and cannot contain malicious characters. The First Name field is either blank, contains 101 or more characters or contains special characters that were not recognized.
(Date of Birth) is required and must be in the following format: MM/DD/YYYY. The Date of Birth field is either blank or not in the correct format (MM/DD/YYYY).
(Member ID) if specified, cannot exceed 20 characters and cannot contain malicious characters. The Member ID field either contains 21 or more characters or contains special characters that were not recognized.
(Outreach Phone Number) must be in the following format: 000 000 0000. The Outreach Phone Number field is not in the correct format (000 000 0000). Check for spaces, brackets, hyphens or dashes. 
(Outreach Email) must be in the following format: value@domain.extension The Outreach Email field does not match the required format. Check for unnecessary spaces before and after the email address.
(Address 1) cannot exceed 100 characters and cannot contain malicious characters. The Address 1 field contains 101 or more characters or contains special characters that were not recognized.
(Zip / Postal Code) cannot exceed 10 characters and cannot contain malicious characters. The Zip / Postal Code field contains 11 or more characters or contains special characters that were not recognized.
(HCPCS) is not supported by ResMed ReSupply. The date in the patient's HCPCS code field does not match any item in our product catalog. 
(Serial Number) cannot exceed 100 characters and cannot contain malicious characters. The Serial Number field contains 101 or more characters or contains special characters that were not recognized.
(Last Supplied Date), if specified, is formatted as MM/DD/YYYY. Date must be today or earlier, but after 1900-01-01.

The date listed in the Last Supplied Date is either:

  • in the incorrect format
  • a date in the future
  • 01/01/1900 or earlier. 
(Location) is required. The patient record requires a valid organization location.  The location field is either blank or does not match the location name or alias in the platform. 

 

Resolve rejected records

After you review each record and correct the issue, re-upload the file. 

Tip: You can use the rejected records report or file to make the corrections and re-upload the file. 

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