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Resolve rejected patient import records

You can identify rejected patient records at the bottom of the Patient and order import results page. Some of the reasons the system rejects records (Microsoft™ Excel rows) include:

  • A required field was missing data (Patient ID, First name, Last name, etc.)
  • Formatting issues with certain fields (Date of birth, phone number, email address)
  • Data entered in fields exceeds maximum allowable length



Resolve rejected patient import records

  1. Click the Download rejected records button.
  2. Review the reject reason in the rightmost column of the downloaded file.
  3. Correct the issue within the same row.
  4. Follow the Import patients steps to re-upload the file.


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