Skip to main content

 

ResMed Help Center

Resolve rejected patient import records

You can identify rejected patient records at the bottom of the Patient and order import results page. See the full list of reject reasons below

 

clipboard_e992d1ee74f1249dcd3158f61538bc9ca.png

Resolve rejected patient import records

  1. Click Download rejected records.
  2. Review the reject reason in the last column of the downloaded file.
  3. Correct the issue within the same row.
  4. Follow the Import patients steps to re-upload the file.

Note: You can leave the last column as is and the import still works.

 

clipboard_ea890d7b312b412aff1812d907984ccc7.png

The following table provides guidance for what information you need to amend based on the rejection reason. Once you correct the issue (see step 3 above) within the Microsoft Excel spreadsheet, you can re-import the file (see step 4 above).

Rejection reason Description
Patient {patient id}, line number {row numbers} already exists in ResMed ReSupply. This indicates that the patient record already exists and the record in question is a duplicate. 
Patient {patient id}, row {row number} (Patient ID) is required. It cannot exceed 50 characters and cannot contain malicious characters. The Patient ID field is either blank, contains 51 or more characters or contains special characters that were not recognized.
Patient {patient id}, row {row number} (Last name) is required. It cannot exceed 100 characters and cannot contain malicious characters. The Last Name field is either blank, contains 101 or more characters or contains special characters that were not recognized.
Patient {patient id}, row {row number} (First name) is required. It cannot exceed 100 characters and cannot contain malicious characters. The First Name field is either blank, contains 101 or more characters or contains special characters that were not recognized.
Patient {patient id}, row {row number} (Date of Birth) is required and must be in the following format: MM/DD/YYYY. The Date of Birth field is either blank or not in the correct format (MM/DD/YYYY).
Patient {patient id}, row {row number} (Member ID) if specified, cannot exceed 20 characters and cannot contain malicious characters. The Member ID field either contains 21 or more characters or contains special characters that were not recognized.

Patient {patient id}, row {row number} (Outreach Phone Number) must be in the following format: 000 000 0000.

Note: This also applies if you receive the rejection reason "Patient {patient id}, row {row number} (Phone Number 2) must be in the following format: 000 000 0000.

The Outreach Phone Number field is not in the correct format (000 000 0000). Check for spaces, brackets, hyphens or dashes. 
 
Patient {patient id}, row {row number} (Outreach Email) must be in the following format: value@domain.extension The Outreach Email field does not match the required format. Check for unnecessary spaces before and after the email address.

Patient {patient id}, row {row number} (Address 1) cannot exceed 100 characters and cannot contain malicious characters.

The Address 1 field contains 101 or more characters or contains special characters that were not recognized.

Note: The same reject reason displays for Address 2City and State

Patient {patient id}, row {row number} (Zip / Postal Code) cannot exceed 10 characters and cannot contain malicious characters. The Zip / Postal Code field contains 11 or more characters or contains special characters that were not recognized.
Patient {patient id}, row {row number} (HCPCS) is not supported by ResMed ReSupply. The date in the patient's HCPCS code field does not match any item in our product catalog. You can find a list of acceptable HCPCS codes here
Patient {patient id}, row {row number} (Serial Number) cannot exceed 100 characters and cannot contain malicious characters. The Serial Number field contains 101 or more characters or contains special characters that were not recognized.
Patient {patient id}, row {row number} (Last Supplied Date), if specified, is formatted as MM/DD/YYYY. Date must be today or earlier, but after 1900-01-01.

The date listed in the Last Supplied Date is either:

  • in the incorrect format
  • a date in the future
  • 01/01/1900 or earlier. 

 

A "malicious character" is a symbol or character that must not be used in the specified field. This may include angle brackets (>), square brackets ( ] ), semicolons, quotation marks or question marks among others.

  • Was this article helpful?