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ResMed Help Center

Review detailed report

A detailed report may display as part of a patient import file you successfully imported. This report is made up of warnings that provide a summary of patient information that ResMed ReSupply applied in the system differently than how you intended or expected. Typically these warnings do not require action and are meant for informational purposes only.

The following table provides a list of warnings you may encounter. 

Warning Description
Patient {patient id}, {first name} {last name}, was assigned the following default payor: {payor cell}. The patient was not assigned to the payor listed because:
  1. the payor did not exist within ResMed ReSupply, or
  2. the text string used for the payor name did not exist as an alternate payor name in the system.

Click the Added to def. payor button on the Dashboard to verify patients recently added to the default payor.

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Patient {patient id}, {first name} {last name}, had their supply item trigger a validation warning. Invalid patient data for {supply} product. Contact ReSupply Client Services for support. The supply item listed for the patient does not match any entry in the ResMed ReSupply catalog.
Patient {patient id}, {first name} {last name}, had their supply item ignored. {supply} with a more recent last supplied date will be used. The Last Supplied Date in the patient upload is later than what was listed on the patient's profile. 
Patient {patient id}, {first name} {last name}, had their supply item trigger a validation warning. {supply} with last supplied date is earlier than the existing last supplied date. The Last Supplied Date in the patient upload is earlier than what already existed within the patient's profile.
Patient {patient id}, {first name} {last name}, had their supply item ignored. Patient already has {supply}. The Last Supplied Date in the patient upload matches what was currently listed within the patient profile.

Patient {patient id}, {first name} {last name} had a A7030 Mask Product, but no A7031 Cushion product. System automatically added the A7031 Cushion product.

Note: This warning also applies for other mask and cushion/pillow combinations. 

The patient has been assigned a mask but no associated cushion was available with the patient upload. ResMed ReSupply added the associated cushion/pillow. 

Patient {patient id}, {first name} {last name}, status "{status}" does not match or was undefined, so their default status was set to Active.

Applies to new patients only: The patient's Status was blank or was not set to either Active or Inactive. ResMed ReSupply automatically set the status to Active

Patient {patient id}, {first name} {last name}, status "{status}" did not match or was undefined when updated, so their status remains {old status}.

Applies to existing patients only: The patient's Status was blank or did not match what was previously listed. ResMed ReSupply left the status unchanged. 
Patient {patient id}, {first name} {last name}, has an email address that is already in use so {email} was not imported into the patient's profile. The patient's email address matches another patient's email address. ResMed ReSupply left the field blank. 
Patient {patient id}, {first name} {last name}, their product ID is not supported by ResMed ReSupply. This item was only saved with its HCPCS. The Product ID entered into the field is not supported by ResMed ReSupply.  Contact support for assistance. 

 

 

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