Assign email outreach

Assign email outreach - patient import

ResMed ReSupply automatically assigns email outreach to new patients created by the patient and order import. To ensure this occurs, include a valid email address in the Email field of the patient and order import template. 

When the upload occurs, the system verifies the patient's email address and sets the contact method to Email. 

Assign email outreach - manual input

To assign email outreach when you manually create a new patient:

1. From the Patients menu, select All patients.
2. At the top of the page, click New patient.
3. Enter the required fields.
   • In the Contact method section, check Email.
   • Ensure a valid email address is in the Email field. 
4. Click Save.

Verify a patient's contact method

To review a patient's contact method: 

1. From the Patients menu, select All patients. 
2. Search patients using your preferred option from the search criteria list. 
3. Click the patient's name in the Name column. 
4. Select Patient details.
5. In the Contact information section, click Edit. 
6. Review the selection(s) under Contact method.