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ResMed Help Center

Understand email outreach

ResMed ReSupply gives you the flexibility to connect with patients through email notifications. 

How do email notifications work?

Email notifications work in the same way as Interactive Voice Response (IVR) outreach. If a patient may be eligible for CPAP supplies, the system sends the patient an email.

The email notifies the patient of their possible eligibility for CPAP supplies and directs them to the patient portal to request supplies. 

How often does the system contact a patient?

The system sends an email notification once a week for up to five weeks (unless the patient responds and completes the questionnaire).

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