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ResMed Help Center

Understand SMS notifications

With ResMed ReSupply, your patients can opt in to receive SMS (text message) notifications when they may be eligible for CPAP supplies. 

How do SMS notifications work?

Before your patients can receive SMS (text message) notifications, they have to agree to ResMed's ReSupply terms and conditions for SMS/text messaging.

Patients can agree to the terms and conditions through the patient portal or a Resupply user from your organization can give consent on the patient’s behalf.

Patient consent to terms and conditions

For a patient to consent, they must:

  1. Visit
  2. On the ResMed ReSupply Login page, enter their email address and password.
  3. Click Sign in.
  4. At the page’s top-right corner, click their name and select My profile.
  5. Under the My notifications section, click Edit. 
  6. In the Contact method section, select Text message (SMS).
  7. Click OK to accept the terms and conditions.
  8. Click Save.

play_video_image.pngConsent to terms and conditions - Patient.gif

Resupply user consent to terms and conditions

If a patient is unable to access the patient portal to opt in for SMS (text message) notifications, you or a member of your team can opt in on their behalf.

To opt in on behalf of the patient:

  1. In the Patients menu, select All patients.
  2. From the list, select your preferred search criteria.
  3. In the Name column, click the patient's name.
  4. Select Patient details.
  5. In the Contact information section, click Edit
  6. In the Contact method section, select Text message (SMS).
  7. To accept the terms and conditions on behalf of the patient, click OK.
  8. Click Save. 

play_video_image.pngConsent to terms and conditions - Resupply user.gif

Tip: Patients cannot to receive SMS (text message) notifications without a valid mobile phone number.

How often does the system contact a patient with SMS (text message) notifications?

Patients who opt in for SMS notifications will receive a text message once a week for up to five weeks (unless the patient responds and completes the questionnaire).

SMS (text message) notifications are sent from +1 (855) 242-1780 and alert the patient to go to the patient portal to request supplies. 


Note: If a patient has both SMS/text messaging and Interactive Voice Response (IVR) or live call transfer as their preferred contact method, the text message notification is sent 48 hours prior to the system making the call.


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