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ResMed Help Center

Understand SMS notifications

With ResMed ReSupply, your patients can opt-in to receive SMS (text message) notifications when they may be eligible for CPAP supplies. 

How do SMS notifications work?

Before your patients can start to receive SMS (text message) notifications, they have to agree to ResMed's ReSupply terms and conditions for SMS/text messaging.

The patients themselves can agree to the terms and conditions through the patient portal or a Resupply user from your organization can give consent on behalf of the patient.

Consent to terms and conditions - Patient

For a patient to give consent, they must:

  1. Visit https://myresupply.resmed.com/.
  2. On the ResMed ReSupply Login page, enter their email address and password.
  3. Click Log in.
  4. At the top-right corner of the page, click their name and select My profile.
  5. Under the My notifications section, click Edit. 
  6. In the Contact method section, select Text message (SMS).
  7. Click OK to accept the terms and conditions.
  8. Click Save.

Consent to terms and conditions - Resupply user

If a patient is unable to access the portal to opt in for SMS (text message) notifications, you or a member of your team can opt in on their behalf.

  1. In the Patients menu, select All patients.
  2. Search for the patient using your preferred option from the search criteria list. 
  3. Click the patient's name in the Name column. 
  4. Select Patient details.
  5. In the Contact information section, click Edit
  6. In the Contact method section, select Text message (SMS).
  7. To accept the terms and conditions on behalf of the patient, click OK.
  8. Click Save. 

Tip: A valid phone number listed as mobile number is required for a patient to receive SMS (text message) notifications.

How often does the system contact a patient with SMS (text message) notifications?

Patients who opt in for SMS (text message) notifications will receive a text message once a week for up to five weeks (unless the patient responds and completes the questionnaire).

Note: If a patient has both SMS/text messaging and Interactive Voice Response (IVR) or live call transfer as their preferred contact method, the text message notification is sent 48 hours prior to the system making the call.

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