Welcome Letter FAQs

How will I know when a welcome letter is sent to my patient? 

Resmed ReSupply creates a timeline entry when the system:

• Successfully sends a welcome letter

• Fails to send a welcome letter

• Delays initial outreach due to sending a letter.

Can I modify the content of the letter? 

No. You cannot change the content of the welcome letter.

Can I send letters to patients who were added to the platform before the functionality was enabled? 

No. Letters can only be sent to newly added patients. Existing patients will not receive a letter. If you want existing patients to receive welcome letters, contact your Resmed Solutions Operations Specialist.

Can I select a specific location or subset of patients to receive welcome letters? 

No. At this time, we cannot single out specific groups of patients.

I use the AirView™ integration to add new patients. Will these patients receive welcome letters? 

No. The AirView integration does not provide the patient’s mailing address, so Resmed ReSupply cannot send letters to patients imported from AirView.

If you have any questions, please contact your Solutions Operations Specialist.

Revision History

The following table summarizes changes for each published version of this article.
 

Date	Changes
20 March 2025	Replaced ResMed with Resmed. (K01717)
20 March 2024	Remove reference to legacy ReSupply platform. Update format to the current standard. Minor revisions for clarity. (K00398)
21 September 2020	Initial publication. All new content.