Welcome Letters

Adding a logo

To configure the Welcome Letter service, you must first upload your organization’s logo. Once uploaded, your logo will be printed on all Welcome Letters sent through the service.

To upload your logo first login to the ResMed ReSupply portal.

1. Hover over the Administration tab
2. Click Organization details
3. Click Edit at the bottom of the page
4. Click the upload logo button under the Organization logo section
5. Select an image and click upload
6. Click Save

Logo requirements:
The following requirements must be met for the system to accept your logo.

• The file size cannot exceed 5 MB
• Image dimensions must be at least 400 pixels in height and 984 pixels in width
• The file must be either JPEG or PNG format

Image format The PNG format supports image transparency and is recommended for all logos that should have a transparent background.

Enable automatic Welcome Letter delivery

Once your logo has been successfully uploaded, you must enable Welcome Letter delivery.

1. Hover over the Administration tab
2. Click on Call schedules
3. Click on Ongoing CPAP sleep schedule
4. Click on Edit at the bottom of the page
5. Under the Welcome letter section tick the box beside Send a welcome letter to new patients via mail
6. In the dropdown beside Delay initial outreach by select a number of days (between 0 and 14)
7. Click on the Save button

Delay initial outreach You have the option to delay initial outreach by a specified number of days (0-14 days). This feature was designed to allow additional time for a patient to receive the welcome letter, review it, and become familiar with the program prior to receiving their first call, email, or text message.

Sending the Welcome Letter

With the logo successfully uploaded and the functionality enabled, the system will automatically send a Welcome Letter to all newly added active patients, who have a valid US mailing address.