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ResMed Help Center

Create a Supply Request

Article ID: 474

 

Role required: Resupply user

 

To manually create a supply request, use one of the following options:

  • Open call script
  • In-person
  • Ad hoc.

Create a supply request - Open call script

If the patient is eligible for new supplies, you can create a supply request using the Open call script button on the patient's profile.  

  1. From the Patients menu, select All patients.
  2. Select the patient name from the list.
  3. Click Supply requests.
  4. Click Open call script.
  5. Read the questions to the patient and record their answers.
  6. Once you complete the call script, click Done. 

open_call_script_supply_request.png

Tip: The open call script supply request is the same as if the patient were to request supplies through the Interactive Voice Response (IVR) system or the patient portal. 

Create a supply request - In-person

An in-person supply request applies to patients who visit a home medical equipment provider (HME) directly.

To create an in-person supply request:

  1. From the Patients menu, select All patients.
  2. Select the patient name from the list.
  3. Click Supply requests.
  4. Click In-person supply request.
  5. Select the checkbox to confirm the patient is placing this supply request in-person.
  6. Enter all necessary information—supply request details, requested supplies, payor documents, shipping information and notes.
  7. Click Save.

in_person_script_supply_request.png

Create a supply request - Ad hoc

An ad hoc supply request is available only for patients not currently eligible for new supplies.

To create an ad hoc supply request:

  1. From the Patients menu, select All patients.
  2. Select the patient name from the list.
  3. Click Supply requests.
  4. Click New supply request.
  5. Enter all necessary information.
  6. Click Save.

ad_hoc_script_supply_request.png

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