Patient Questionnaire
Article ID: 476
Role required: Resupply user, Organization administrator
The patient questionnaire can be delivered to the patient by IVR or Patient portal. If called, the patient can use verbal queues or the dial pad to provide their response. They also have the option to say “Customer Service” at any point during the call to have a Customer Service Representative assist them. If the patient returns a voice mail, the questionnaire will automatically be triggered as long as they are still in Active Outreach on their account.
The SMS reminder directs the patient to the Patient Portal to complete the questionnaire.
See below for written copies of the commercial payor questionnaire and the Medicare questionnaire:
If you have any questions, please contact your Solutions Operations Specialist.
- Revision History
- The following table summarizes changes for each published version of this article.
Date
Changes
18 March 2024
Added introductory paragraph. Revised image to reflect changes to Wellness Check questions. Added links to copies of Commercial Payor Questionnaire and Medicare Questionnaire. Updated format to the current standard. Minor revisions for clarity. (K00283)
20 September 2018
Initial publication. All new content.