You can view the number of live calls, auto-calls and emails for today's outreach schedule at the top left of the ResMed ReSupply™ Dashboard.
- Live calls—shows the number of resupply notification telephone calls that the interactive voice response (IVR) system transfers to a live client services representative (CSR). The CSR asks the patient questions from the resupply questionnaire.
- Auto-calls—shows the number of resupply notification telephone calls that are scheduled to send from the IVR system. The IVR asks the patient questions from the resupply questionnaire.
- Emails—shows the number of resupply notifications that are scheduled to send by email.
Depending on the patient's notification preferences, they may receive a call and email on the same day. You can read the schedule on the Dashboard to plan for how many supply requests to expect the following day.