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Assign a new payor to a patient

If a patient's primary payor changes, you must update the patient's insurance information in ResMed ReSupply to account for changes in the patient’s eligibility for supplies.

Assign a new payor

You can assign a new payor to a patient on the patient's profile or through patient import.

Assign a new payor on the patient's profile

To update a patient's payor information:

  1. In the Patients menu, select All patients.
  2. Search for the patient using the search field provided.
  3. In the Name column, select the relevant patient name.
  4. Click Patient details.
  5. Scroll down to find the Payor details section, click Edit.
  6. From the Payor list, select the new payor. 
  7. Click Save


Assign a new payor through patient import

You can also update a patient's payor through a patient import. To do so:

  1. Make sure the patient's new payor information was updated in your system of record. 
  2. Transfer the data to the patient and order import template
  3. Upload the patient and order import template. 
  4. Review the import results.
  5. Solve rejected import records.
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