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Create a New Patient

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This article is intended to guide an HME user on how to manually create a patient in Resmed ReSupply.

Article ID: 333

Role required: Resupply user

In ResMed ReSupply, you can add patients in one of three ways:

  • One at a time

  • Patient import

  • AirView integration

In this article, we explore how to create patients one at a time. 

Create a new patient 

To create a new patient: 

  1. From the Patients tab, select All patients.

  2. At the top of the page, click New patient.

  3. Enter the required fields.

  4. Click Save.

create_new_patient_v2.png

Required fields

You must enter information into the following fields to continue:

  • First name

  • Last name

  • Date of birth

  • Location

  • Contact method

  • Time zone

  • Payor details

  • Mask details

  • Shipping address

NOTE: Only users from the Home Medical Provider (HME) or Durable Medical Provider (DME) can make changes to the type of phone related contact method (IVR, Live Call and SMS) for their patients.

If Live call transfer, IVR and SMS are selected, a pop up will occur "The patient authorized me to enable live call transfer on their behalf" and "The patient authorized me to enable automated calling on their behalf". Select Save. The process for SMS remains the same. Please review here.

Tip: To maximize patient outreach, we recommend you add headgear, device, humidifier chamber, filters and tubing information for every patient you create. 

If you have questions regarding this feature, please reach out to your Solutions Operations Specialist.

 

Article Metadata
The following table provides management and control details about the current published version of this article.
 

Prepared By

Hannah Vincent

Reviewed By

Hannah Vincent

Process Owner

TJ Sands

Subject Matter Expert

Megan Cooper 

Visibility

External

Revision Workflow

Standard

Archive Date

N/A

DAC

DAC1

 

Revision History
The following table summarizes changes for each published version of this article.
 

Date

Changes

11 April 2025

Removed mention of FCC. (K01832)

10 April 2025

Updated to advise of changes to Resmed ReSupply allow customers to align with Federal Communications Commission (FCC) guidelines related to consent revocation. (K01824)

 

Initial publication. All new content.