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ResMed Help Center

Update outreach preferences


You can view the list of call preference options within the patient's profile. You can modify the time of day that calls are made and indicate whether calls on Saturdays are allowed. You can also change the time zone if the patient lives outside their HME's time zone.




What is your specific situation?




When I update a patient's email address, or it is updated by a patient import, is there a record of the change?

Yes, you can view all changes that affect a patient's profile on the patient's Timeline page.


Update contact information and preferences

You can modify, add or delete contact information and preferences from a patient file.

To edit contact information and preferences

  1. From the Patients menu, select All patients.
  2. From the list, select the patient name.
  3. Click the Patient details link.
  4. From the Patient details tab, under Contact information, click Edit.
  5. Enter all necessary information—contact method, email, area code and number, type, calling hours/days and time zone (if applicable).
  6. Click Save.