Contact Method and Outreach Preferences

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Instructions for setting patient Contact Method and Outreach Preferences.

Article ID: 329

Role required: Resupply user

Patient Outreach Preferences

ResMed ReSupply gives you the flexibility to set the time of day for patients to receive calls. When you update a patient's outreach preferences, there are three settings to consider:

Call During
Call On
Time Zone

Call During

Specify the patient's preferred time of day for calls. You can set it to:

Waking hours (8am - 8pm)
Mornings (8am - 12pm)
Afternoons (12pm - 5pm)
Evenings (5pm - 8pm)

Call On

Specify the patient's preferred days of the week to receive calls. You can set it to:

Weekdays only
Monday to Saturday

Time Zone

Specify the patient's time zone. Setting the correct patient time zone is essential because ResMed ReSupply initiates calls using the patient's time zone. If you select an incorrect time zone, the system may call your patient earlier or later than anticipated.

Update Patient Outreach Preferences

Update a patient's outreach preferences as follows:

From the Patients menu, select All Patients.
From the Area Code and Number drop-down list, select your preferred search criteria
Perform a search
Click the patient's name in the Name column
Select Patient details
In the Contact information section, click the Edit button
Select the preferred options under Call during, Call on and Time zone
Click the Save button

Patient Contact Method

Update a patient's preferred contact method as follows:

From the Patients menu, select All patients
From the Area Code and Number drop-down list, select your preferred search criteria
Perform a search
Click the patient's name in the Name column
Select Patient details
In the Contact information section, click the Edit button
Select the preferred contact method
Click the Save button

If you have questions regarding this feature, please reach out to your Solutions Operations Specialist.

Revision History

The following table summarizes changes for each published version of this article.

Date	Changes
15 February 2024	Initial publication. All new content. (K00132)