Adding a logo
To configure the Welcome Letter service, you must first upload your organization’s logo. Once uploaded, your logo will be printed on all Welcome Letters sent through the service.
To upload your logo first login to the ResMed ReSupply portal.
Logo requirements:The following requirements must be met for the system to accept your logo.
Enable automatic Welcome Letter delivery
Once your logo has been successfully uploaded, you must enable Welcome Letter delivery.
Sending the Welcome Letter
With the logo successfully uploaded and the functionality enabled, the system will automatically send a Welcome Letter to all newly added active patients, who have a valid US mailing address.
Billing and Welcome Letters
Once this service is enabled, the billable amount appears on your next invoice. Refer to your service agreement for pricing or reach out to your Solutions Operations Specialist for details.
Frequently Asked QuestionsHow will I know when a Welcome Letter is sent to my patient?
A timeline entry is generated when a welcome letter is:
- Fails to send
- Initial outreach is delayed due to the sending of the letter
Can I modify the content of the letter?
No, the Welcome Letter template is hard-coded and content cannot be changed at this time.
Can I send letters to patients that were added to the platform before the functionality was enabled?
No, letters will only be sent to newly added patients after the functionality is enabled. Existing patients will not receive a letter. If you would like existing patient to be sent welcome letters please contact your ResMed Solutions Operations Specialist, they will be happy to arrange a welcome letter campaign with you.
Can I select a specific location or subset of patients to receive Letters?
No, letter functionality applies to the entire organization and at this time we cannot single out specific groups of patients.
I utilize the AirView Integration to add new patients, will these patients receive letters?
No, the AirView integration does not provide the patient’s mailing address, so we are unable to send Letters to patients imported from AirView.
I am transitioning from your legacy ReSupply platform, will my patients receive Welcome Letters?
Patients copied from the legacy platform will receive a specialized Transition Letter instead of the standard Welcome Letter.