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Entering information into the patient and order import template

Once you download the patient and order import template, you must populate the file with patient information. Each column in the table below represents a patient information field. All the patients in one import file must be from the same location and have the same insurer and type of insurance plan.

Note: You cannot delete or rename column headers in the template or the system will reject your imported file.

Enter the following information into the template:

Patient ID (required)

An external reference ID that uniquely identifies a patient in another system. ResMed ReSupply combines this field with the billing system and location to ensure a patient is not imported twice.

Last name (required)

Patient’s last name.

First name (required)

Patient’s first name. 

D.O.B (required)

Patient’s date of birth. Formatted as MM/DD/YYYY.

Payor Patient's payor (primary insurance provider). The system will assign a default payor for unknown and empty values.
Member ID Patient’s member ID from their insurance provider. Used for insurance verification purposes (if the functionality is turned on).
Phone number (required) Patient’s phone number. Formatted as xxx-xxx-xxxx. This field is optional if the patient’s email address is provided.
Phone number type Patient’s phone number type (home, office, mobile).
Phone number 2 Patient's secondary phone number. Formatted as xxx-xxx-xxxx.
Phone number type 2 Patient’s secondary phone number type (home, office, mobile).
Email (required) Patient’s email address. This field is optional if the patient’s phone number is provided.
Address 1 (optional) Patient’s first address line. This appears on supply requests. This field is optional for an import, but is required to confirm a supply request.
Address 2 Patient’s second address line. This appears on supply requests.
City Patient’s city of residence. This appears on supply requests. This field is optional for an import, but is required to confirm a supply request.
State Patient’s state of residence. This appears on supply requests. This field is optional for an import, but is required to confirm a supply request.
Zip Patient’s zip code. This appears on supply requests. This field is optional for an import, but is required to confirm a supply request.
External order ID External order ID from the source billing system.
Quantity Number of items for this product shipped in this supply request. 
HCPCS (required) A product’s code according to the Healthcare Common Procedure Coding System (HCPCS). Each patient has a row for each HCPCS item that can be resupplied. Only one HCPCS code is allowed per row. This field is required to import the patient. Each patient must have a mask HCPCS code.
Prod ID A product’s ID based on the manufacturer’s stock keeping unit (SKU) number. Only one product ID is allowed per row.
Serial number A serial number is based on a manufacturer's system for identifying specific medical devices.
Last supplied date Date the patient last received an HCPCS item. Formatted as: MM/DD/YYYY. This field is optional. If no date is provided, then the file import date is used as the last supplied date. This date is part of the criteria that determine when the patient is contacted for resupply.
Status Patient's status can only be "Active" or "Inactive."

 

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