Skip to main content
ResMed Help Center

Update the status of a supply request

In ResMed ReSupply, a common task for your organization is to manage supply requests. You can access supply requests from the Supply requests to confirm, Supply requests with problems and Supply requests to ship Dashboard groups, and from the Supply requests menu at the top of the page.

The status of a supply request can frequently change. See the list below to understand what each status means and what status is suitable to update.

Status

Description

Recommended action

Pending

Dashboard group: Supply requests to confirm

The system creates this work item when a patient requests supplies for at least one supply type that is listed in their profile when they answer the ResMed ReSupply questionnaire.

Review and confirm the supply request.

Confirmed

Dashboard group: Supply requests to ship

For non-3PL integrated accounts, supply requests go to the Supply requests to ship group where you must mark them as shipped when appropriate. If you do not mark them as shipped, they are assumed shipped within a set number of days as indicated in your organization’s settings.

Ship the supply request and change the status to Shipped in the Supply requests to ship group.

On hold

Dashboard group: Supply requests with problems

The system shows this status when a resupply user places a hold on the supply request when there is not enough information to cancel or confirm the supply request.

Resolve the issue and confirm the supply request.

Shipped

Dashboard group: N/A

When the supply request is marked as shipped, it is removed from all groups. However, you can still view the supply requests on the All supply requests page.

N/A

Assumed shipped

Dashboard group: Supply requests to ship

If you don't mark a confirmed supply request as shipped, the system can set the Assumed shipped status to allow ResMed ReSupply to restart the patient’s resupply schedule. When you mark a supply request as Shipped, you trigger the next outreach cycle for the patient.

If required, update the Last shipped date in the patient's supply list and clear the supply request from the group.

Closed

This status removes the supply request from the Dashboard and the All supply requests page. You must mark supply requests as closed when you no longer need to manage the supply request. You can still access closed supply requests within the patient's profile in the Supply requests tab.

 

 

Fulfillment partner integration statuses

Status

Description

Recommended action

Vendor hold

Dashboard group: Supply requests with problems

The system shows this status when the fulfillment partner provider places a hold on the supply request.

Contact the vendor to resolve the issue.

Late

Dashboard group: Supply requests with problems

The system shows this status for a supply request when ResMed ReSupply hasn't received confirmation from the fulfillment partner that the supply request was fulfilled within 14 days.

Contact the vendor to investigate the issue.

Auto-canceled

Dashboard group: Supply requests with problems

The system shows this status for a supply request 45 days after it goes in the Supply requests with problems group.

Clear the supply request from the group once its status is Auto-canceled.

Step-by-step instructions

Update the status of a supply request

  1. From the Patients menu, select All patients.
  2. Under the Name column, select the relevant patient.
  3. From the Action menu, select Supply requests.
  4. From the Supply requests tab, find the supply request you want to update.
  5. In the Number column, click the supply request number.
  6. From the Supply request details section, under Status, click Edit.
  7. Select the appropriate status.
  8. Click Save.
  • Was this article helpful?