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Assign IVR outreach

In ResMed ReSupply, you can assign Interactive Voice Response (IVR) outreach to a patient in one of two ways:

  • Patient import
  • Manual input

Assign IVR outreach - patient import

ResMed ReSupply automatically assigns IVR outreach to new patients created through a patient and order import. To ensure this occurs, include a valid phone number in the Phone Number field of the patient and order import template

When the upload occurs, the system verifies the patient's phone number and sets the contact method to Automated call

Assign IVR outreach - manual input

To assign IVR outreach when you manually create a new patient:

  1. From the Patients menu, select All patients.
  2. At the top of the page, click New patient.
  3. Enter the required fields.
    • In the Contact method section, check Automated call.
    • Ensure a valid phone number is in the Area code and number field. 
  4. Click Save.


Verify a patient's contact method

To review a patient's contact method: 

  1. From the Patients menu, select All patients
  2. Search for the patient using your preferred option from the search criteria list. 
  3. Click the patient's name in the Name column. 
  4. Select Patient details.
  5. In the Contact information section, click Edit
  6. Review the selection(s) under Contact method.
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