Help Center Training

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Step-by-step instructions and a video on how to use the Help Center. Contains a Path with eight learning modules.

Article ID: 5007

Learn how to use the Help Center by following the Help Center Training Path. The video presents a recorded training session if you'd prefer to watch a demonstration.

Help Center Training Path

How to Use the Help Center

A guided tour through articles describing how to use Help Center. Click the path name to begin the tour with the first article or select any of the steps along the path.

Pages: 8

Log into Help Center
Instructions for logging into the Help Center.
Navigating Help Center Categories
Illustrates the structure of Help Center categories and describes how to work through categories to view related content.
Searching Help Center
Directions for using the Help Center to locate articles to answer your questions.
Components of an Article
Overview of the components that make up a Help Center article.
Rate an Article's Usefulness
Instructions for how to rate Help Center articles.
Provide Article Feedback
Instructions for providing feedback on a Help Center article.
Bookmark Articles for Reference
Describes how to create a bookmark folder for frequently used articles and how to add articles to it for easy access in the future.
How to Improve Help Center
Describes how all ACE team members can use and improve the Help Center. Includes descriptions of behaviors such as using Help Center, requesting new articles, rating articles, providing feedback, and using article links to answer questions.

Help Center Training Video

Article Metadata

The following table provides management and control details about the current published version of this article.

Prepared By	Clint Rodenfels
Reviewed By	Clint Rodenfels
Process Owner	Clint Rodenfels
Subject Matter Exper	Clint Rodenfels
Visibility	Internal - ACE
Audience	All ACE
Revision Workflow	Standard
DAC	DAC1

Revision History

The following table summarizes changes for each published version of this article.

Date	Changes
17 July 2023	Replace video embed code with link pointing to Brightcove host.
20 June 2023	Revised path description, name, and add CSS to display all steps by default. Added headings and TOC.
7 June 2023	Add video.
26 May 2023	Initial publication. All new content.