How to Improve Help Center
Article ID: 4499
You play an important role in keeping Help Center content up-to-date and relevant. We need your feedback on articles to let us know what is and isn't working for you. Here is a list of things you can do to make the Help Center the best it can possibly be:
What to Do |
Description |
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Use Help Center |
Use the Help Center to find the answer whenever you have a question. This way, you will always find the most accurate and approved information available to everyone, and ensure our customers receive consistent and correct answers. The more you use Help Center, consistently reading and referencing articles, and providing us with feedback, the better Help Center will become. |
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Request New Articles |
Keep the Help Center relevant and full of needed information for you and your team by letting us know when you cannot find an answer to your question. To submit your request for a new article, see Requesting Documentation, Data Reports, and Intraday Changes (ID: 4187). |
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Rate the Article |
When an article answers your question, let us know by clicking the happy face in the Was this article helpful? section at the bottom of the article. Conversely, if the article was not helpful, let us know by clicking the sad face. We track an article's ratings to gain insight into which article may need improvement. Additionally, the search results boost articles with positive ratings to a higher level. See Rate an Article's Usefulness (ID: 4803) for more details. |
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Submit Feedback |
If you see incorrect or outdated content or think a piece of content is missing from an article, please let us know. Help Center makes it easy to provide feedback. Click the Leave Feedback button at the bottom of the article to expand the text box for your comments. The more detailed you can be, the better. See Provide Article Feedback (ID: 5017) for more details. |
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Answer Colleagues' Questions with Article References |
When colleagues ask questions in chats or emails, respond with a link to an appropriate Help Center article rather than creating your own answer. This ensures consistent and accurate responses to our customers. To provide a link, copy the URL from the browser address bar. This is often faster than typing out an answer and provides the recipient with complete details, which helps them to better retain the information. |
- Article Metadata
- The following table provides management and control details about the current published version of this article.
Prepared By
Hannah Vincent, Knowledge Associate
Reviewed By
Clint Rodenfels, Senior Technical Writer
Process Owner
Clint Rodenfels, Senior Technical Writer
Visibility
Internal - ACE
Audience
Customer Care, Patient Care, ResMed ReSupply, Respiratory Care, Shared Services - AMR, Shared Services - KL, Solutions Operations, Technical Care
Revision Workflow
Standard
DAC
DAC1
- Revision History
- The following table summarizes changes for each published version of this article.
Date
Changes
25 May 2023
Initial publication. All new content.